Business Process Outsourcing

 Home / Services /Business Process Outsourcing
Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) can be defined as the transfer of an organization's entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery.

By doing so, BPO helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders' value. Though IT outsourcing has been happening for so many years, an increased momentum has been witnessed since the late 1990's due to the rise of Internet and Communication technologies. Several global giants from various industries have begun to realize the importance of Business Process Outsourcing (BPO) and have started outsourcing their non-core business functions. This has given rise to many specialized BPO vendors across the globe, with India being a major hub owing to its large computer-literate English-speaking population, low billing rates, strategically favorable time zone and high quality. The Business Process Outsourcing (BPO) market in India is expected to grow exponentially in the coming year.


Relationship - APLOMB and Business Process Outsourcing (BPO)

The vision of APLOMB is the application of Internet Technology to create value for our clients. We've continuously expanded our Business Process Outsourcing (BPO) network towards Asia, Europe, and the Americas by building state-of-the-art Global-Link Development Center (GLDC) facilities to simultaneously manage multi-task projects. Our expertise in this Global Communication Network has led us to discover innovative solutions to today's BPO demands. We continuously devote our resources to Research & Analysis of the Business Process Outsourcing (BPO) market to better understand its future and to implement step-ahead measures to guarantee the best ROI to our clients.

In today's service-driven and technology-influenced business world, APLOMB delivers high end-to-end solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services. APLOMB approaches each contact with the customer as an opportunity to build the client's brand and strengthen the customer relationship, whatever the medium. In addition, APLOMB has successfully migrated and re-engineered several customer service processes in various domains.

APLOMB's state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At APLOMB Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.


Finance & Accounting Services
APLOMB believes that back office efficiencies are key to driving profitability. The efficiencies of the finance function can be a real source of competitive advantage to your firm.
We enable our clients to move their focus away from non-value added transactional activity, leaving them free to do more with their business.
We can achieve this by uniquely blending and leveraging:
  • Outstanding commercial flexibility and creativity
  • World-class processes and services
  • Finance and Accounting shared service operational delivery excellence
  • Dedicated partnership for innovation and transformation
  • Seamless and flexible on/offshore delivery
  • Extensive experience of successful transfers and outstanding delivery
  • Our Finance and Accounting services include: General Accounting, Treasury & Cash Management, Order to Cash, Purchase to Pay, Employee Payment and other Industry specific processes. On top of this we offer Accounting and Business Support, Financial Planning Services and Reporting Services. This can all be backed up by Help Desk support, Finance Systems expertise and Shared Services Management capability.

Benchmarking & Best Practices - What truly differentiates APLOMB from other BPO service providers is its ability to leverage its significant experiences and knowledge in Finance & Accounting and introduce innovations to the ongoing operations. APLOMBs' benchmarking and performance measurement group works with enterprises in understanding the relative efficiencies of key finance processes within industries and across major process groups. The purpose of the benchmarking is to share best practices and to arrive at key areas of improvement.

Technology Transformation - By leveraging its proven technology skills, APLOMB integrates the IT systems behind your Finance & Accounts with the processing capability and offers an end-to-end solution with the efficiencies of scale and offshore delivery.

Deep Domain and Industry Expertise - The team at the Finance & Accounting practice at APLOMB BPO comprises industry practitioners with prior experience at blue-chip accounting and audit firms and banks, bringing hands-on experience in every aspect of the Finance & Accounting domain.


Travel & Transportation Services

By understanding and recognizing the needs of the travel industry, APLOMB help their clients stay ahead of competition & become leaders in their own APLOMB's.

Moving people and goods is the world's largest industry. It is fiercely competitive, with a strong emphasis on customer service and effective cost management. The availability of adequate transportation facilities is vital to the economic development of any country. The government has long recognised the need for continued improvement in this integral part of their infrastructure. Unfortunately, transportation infrastructure in most developing countries is stymied by inadequate institutional mechanisms and a lack of integrated planning, resulting in operational difficulties. This has resulted in bottlenecks to structured development.

Realizing the same, private players seem to have taken initiative to modify the same.Operational efficiency is critical in the case of private players, considering the high-volume, low-margin nature of the business. For these organisations, reducing operating costs and improving customer service are the most important corporate objectives. Furthermore, quicker time to market can render an unassailable advantage to players in this intensely competitive industry.In order to offer such competitive advantages, these systems need to be well planned, capable of adapting to new technologies and changing policies and, most importantly, well managed.

APLOMB has leveraged its rich experience in the transportation industry, its unparalleled expertise in information technology, and its strong global presence to emerge as a leading solution provider to both international and domestic clients in this sector.

By understanding and recognizing the needs of the travel industry we help our clients stay ahead of competition and become leaders in their own APLOMB's. Our expertise and capabilities developed in the industry over the last two years help travel companies realize their business goals. Our strategic intent is to provide "end-to-end web solutions" with a continuous focus on the travel domain and consultancy to the other travel-related areas.


Streamlined for Success

Improving the sequence of activities required to create, manage and distribute information - what we call the content supply chain - often drives dramatic change within an organization: reduced expenses, faster time to market and the creation of more innovative products and services. We've helped a number of organizations - from global IT companies to leading information services providers - achieve those goals.


Transportation Services

The transportation industry with its focus on moving cargo is part of the world's largest industry. Its global nature, diversity, and interdependent activities force it to rely heavily on the effective use of IT and communications. Transportation traditionally did not have an industry infrastructure that allowed the smooth exchange of information throughout the supply chain.

APLOMB can provide fully integrated solutions for your business problems. We have the global reach, the skilled people and the industry knowledge to solve your business problems. APLOMB understands e-business and can help customers in Transportation to achieve their business objectives:


Transportation administration
General surface transportation
Transportation services
Transportation motor freight
Urban transportation
Road transport

Our people have a wealth of experience in air transport, rail, freight logistics and hospitality. We know your business, understand the challenges, and can now offer you an unprecedented range of possibilities, not only in technology but also industry-based skills, solutions and services. We provide consultancy at the highest level, business re-engineering, managed operations, global networks and leading-edge technology.


Travel Related Services

The Travel Related Services segment of APLOMB Travel and Transportation Industry Unit provides a broad range of products, services and integrated solutions to several segments of the worldwide travel industry, including:hotels, car rental, gaming, tour operators, travel agents, airlines, railways and cruise lines.


Solutions for Hotel Industry

Directly and in partnership with key industry solution providers, APLOMB develops markets and supports industry-specific solutions, products and services. This includes key APLOMB products, technologies and services to enable reservation and property management systems; self-service devices such as check-in/check-out kiosks; wireless cross-property applications and technology; and a range of e-business applications based on Internet technologies.


Airline and airport operations

Specialist teams develop market and support industry-specific solutions covering all aspects of airline and airport operations, from customer service to maintenance and from marketing to revenue management. The team is responsible for handling the majority of airline bookings; self-service devices; electronic ticketing; journey management and a range of e-business applications based on Internet technologies. In addition to leading-edge technology, APLOMB provides consultancy at all levels of the enterprise, business re-engineering and global networks, as well as managing IT operations on behalf of several travel and airline companies through strategic outsourcing arrangements.

APLOMB has a dedicated Airline Industry Service vertical in the BPO APLOMB's and has been managing major US carriers since 2003. The vertical handles inbound calls, outbound calls and back-office work for reservation sales, web support desk, e-mail support, teletype rejects, frequent flyer programs, baggage claims and cargo APLOMB's control along with various other functions.

APLOMB can provide fully integrated solutions to your business problems. We have the right attitude, the skilled people and the industry knowledge to solve your business problems. We know your business, understand the challenges, and can now offer you an unprecedented range of possibilities, not only in technology but also industry-based skills, solutions and services. We provide consultancy at the highest level, business re-engineering, managed operations, global networks and leading-edge technology.

With the above we understand that the world has now entered the exciting new era of e-business, where traditional IT joins the Internet. This will fundamentally change the way businesses think and operate. With e-business a part of the fabric of tomorrow's travel and transport industry, it will determine the way you communicate and transact business with your customers. The effect will be felt in every corner of the business. It is a new business dimension and is attracting new players, particularly in travel distribution and the hospitality industry.


Customer Interaction Services (CIS)

APLOMB delivers high end-to-end technical solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services (CIS).

In today's service-driven and technology-influenced business world, APLOMB delivers high end-to-end solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services. APLOMB approaches each contact with the customer as an opportunity to build the client's brand and strengthen the customer relationship, whatever the medium. In addition, APLOMB has successfully migrated and re-engineered several customer service processes in various domains.

APLOMB's state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service.

At APLOMB Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.


E-mail support Services

Email is increasingly becoming the preferred, reliable way to communicate with customers. However according to recent studies, more than 45% of web-enabled businesses still fail to respond to customer email queries within 24 hours, due to poor infrastructure, lack of expertise, or mishandling. Our refined infrastructure, experienced/talented people, and distinct processes ensure unsurpassed email management services to leading enterprises.


Web Chat Services

This is a web-based customer interaction service where APLOMB represents its clients by dealing with customers in real-time, web-based customer support. All inquiries are transferred automatically from the client's website to APLOMB where they are managed by professional Web Chat Specialists. This service is available 24/7.

Web Chat is one of the most preferred and desired means of communication, but most of the time, online customers abandon their online purchase due to the lack of real-time customer service. APLOMB's customer-friendly live chat services help the clients increase their "visitor" to "customer" conversion rate.


Outbound Telemarketing Services

APLOMB has acquired special experience and expertise in telemarketing and telesales of the client's product and services. APLOMB manages ongoing telemarketing campaigns for many US-based clients. The company also offers improved market coverage, superior technology, and fast rollouts of new campaigns followed by suitable ramp-up and launch.

Using qualified databases, predictive dialers, and other state-of-the-art technology, APLOMB's highly skilled and motivated Telesales Representatives manage successful sales and marketing campaigns. APLOMB also has enhanced reporting, market testing, and remote call monitoring capabilities.


APLOMB handles outbound campaigns for clients in the areas of
Market Survey
Appointment Fixing
Lead Generation
Selling Products / Services
24/7 Technical Support Serivces

To improve customer service levels and have a greater number of interactions with the customer, the company provides round-the-clock help desk services, which may include queries related to the client's product or service, order status, account and service status, etc. Based on its inherent capability of Software Engineering, the company provides Industry Specific Support and Knowledge Management Services to increase productivity at the customer's end.


Because of its established leadership in technology, APLOMB is uniquely positioned to provide technical support services in the following market segments:
Original Equipment Manufacturers (OEMs)
Service Providers (Internet Service Providers-ISPs, Telecom Service Providers-TSPs)
Technology Retailing

APLOMB has the capability to cover the entire spectrum of its clients' Products and Service support requirements and provide end-to-end solutions.

The end user can access these services via a multitude of channels; the particular problem will be taken care of in minutes.


IT Help Desk Services

At some point during your time at APLOMB, you may need a little help accessing and using the technology available to you. That's where APLOMB's IT Help-Desk Services come in to provide technical problem resolution and support for corporate employees. The Information Technology (IT) Help Deskis the main form of technology support for the PEOPLE at APLOMB.